UF Procurement

Specialty Underwriters Groupsugroup


Contract #CNR01337

09/01/2013 - 08/31/2018

Contact the on-site rep to request a quote or arrange a presentation for your area or department and learn how you could be saving money on equipment repairs.

Primary Contact
Elaine Wilson, Business Manager
800-558-9910 ext 2123 ewilson@su-group.com

Secondary Contacts
Shelley Tilghman, Business Manager
800-558-9910 ext 2056 stilghman@su-group.com

Tim Peterson – Senior Vice President/Director of Sales
800-558-9910 extension 2722

Click here for the Specialty Underwriter's Brochure

Service Requests – TELESERVE Procedures


Existing Account/Quote/Add/Delete/ Change Form

About this contract

The University has entered into an agreement with Specialty Underwriters Group to provide equipment maintenance management to all university locations. You will pay a fixed amount (UF’s Asset Management will do the billing) and then Specialty Underwriters Group will pay the vendor’s invoices, except for exclusions, such as toner or laser tubes. Major benefits of the program are:

UF Inspector General Guidelines for Equipment
Maintenance Departments should carefully analyze all information and select among the following 3 equipment maintenance alternatives:

When considering these alternatives, consider the past experience of premium cost to maintenance and repair pay outs. Also consider the value, age, and condition of the equipment as well as the frequency of use and critically of the equipment to the department.

Frequently Asked Questions
Do we need to wait on Procurement Services to sign agreements between our departments and Specialty Underwriters for participation in the program?
No. Part of the value of the contract is equipment maintenance from Specialty Underwriters Group is already approved.

When should we get a quote from Specialty Underwriters Group?
When ongoing maintenance (1) is $5,000 or more, (2) requires a separate agreement and purchase requisition, and (3) was not included in the original purchase of equipment. When submitting the Original Equipment Manufacturer (OEM) agreement, please provide either a competing quote from Specialty Underwriters Group or their declining to quote.

Some equipment in my department has software that is essential to its functionality. Can Specialty Underwriters Group quote on equipment that has a software component?
The best way to determine if the program is advantageous for a specific piece of equipment is to contact the SU representatives listed on this page. In some cases, software can be unbundled or is not proprietary and the equipment can be covered.

Are there types of equipment not covered by this agreement?
Yes. This agreement does not cover vehicles, chiller maintenance, elevators, or other specialty maintenance that UF has existing agreements for.

Does this agreement cover office equipment?
If the copier or printer was purchased on our current UF contract, maintenance was already included. Otherwise, over $5,000 in annual maintenance agreement costs from an OEM or alternative vendor should prompt a call to SU Group. Smaller equipment should be evaluated for appropriateness of this type of coverage.

What if I'm not sure who can service my equipment or have any other questions about the service process?
Specialty Underwriter Group representatives will be glad to answer questions about their coverage and program process. Feel free to contact the account representatives.

For guidance selecting the best method for your situation, contact Procurement at 352-392-1331 or procurement@ufl.edu.